1. A medical assistant forgets to label a nasopharyngeal swab before sending it for testing. Which type of error is this?
A. Post-analytical
B. Analytical
C. Pre-analytical Correct
D. Developmental
Explanation
Labeling occurs **before** analysis begins; therefore the mistake belongs to the **pre-analytical phase** (specimen collection & identification).
2. Which body area should be used to take a temperature with a temporal-artery thermometer?
A. Tympanic membrane
B. Armpit
C. Rectum
D. Forehead Correct
Explanation
Temporal-artery thermometers scan the **forehead** along the superficial temporal arteryâ€â€the site the device is calibrated to measure.
3. The schedule shows 'NS' for several yesterday appointments. What does 'NS' mean?
A. New surgical
B. Normal scheduling
C. Needs supervision
D. No-show Correct
Explanation
In office scheduling shorthand **NS = No-Show**â€â€the patient did not arrive for the appointment.
4. During a first virtual visit the patient cannot hear the provider. What should the MA advise?
A. Check your speakers Correct
B. Check your microphone
C. Check your Wi-Fi
D. Check your camera
Explanation
If audio output is inaudible, the first step is to verify that the patient’s **speakers/headphones** are un-muted and functional.
5. Recognizing similarities & differences among patients describes...
A. Culture
B. Diversity Correct
C. Nationality
D. Ethnicity
Explanation
**Diversity** is the broad term for recognizing and valuing human differences (age, race, beliefs, etc.) among patients.