Question 31

Usability

To ensure successful global expansion, the company must manage the usability stage of the digital divide. This stage addresses the challenges faced by populations that have access to technology but lack the skills to effectively use it.

A) Empowerment

The empowerment stage refers to the ability of individuals to leverage technology for personal and professional growth. While important for overall digital inclusion, it does not specifically address the immediate issue of users being unable to operate technology effectively despite access.

B) Economic

The economic stage of the digital divide focuses on access to technology based on economic factors, such as affordability and infrastructure. Since the question specifies that the target population has full access to computers and the internet, this option is not relevant to the challenge of usability.

C) Usability

Usability is the correct answer as it pertains to the ability of individuals to effectively use the technology available to them. It highlights the skills gap that can exist even when resources are accessible, which is the core issue the company must address for successful expansion.

D) Geographic

The geographic stage deals with the physical availability of technology in specific locations. Since the target population already has access to computers and the internet, this option does not apply to the skills-related challenges they face in utilizing technology.

Conclusion

The correct answer is usability, as it directly relates to the population's challenge in operating technology effectively. All other options focus on different aspects of the digital divide that do not address the specific issue of skill deficits, making them inadequate for the company's needs in their global expansion efforts.