61. A new employee is having difficulties using a laptop with a docking station. The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the issue?
Answer: C
Configure the laptop's lid closing settings.
To resolve the issue of the laptop going to sleep when the lid is closed, the technician should configure the settings that determine what action occurs when the lid is closed. Specifically, selecting the option to not put the laptop to sleep when the lid is closed will ensure that the external monitor remains active.
A) Hibernate
Choosing to hibernate the laptop would not address the issue at hand, as this option puts the laptop into a low-power state that saves the current session but still does not resolve the problem of the laptop sleeping when the lid is closed. Therefore, this option is not suitable for maintaining an active external display.
B) Sleep/suspend
Configuring the laptop to sleep or suspend would actually exacerbate the issue, as this mode is designed to save power by putting the laptop into a low-power state. This does not solve the problem of the external monitor losing connection when the lid is closed, making this option ineffective.
C) Choose what closing the lid does
This is the correct option, as it allows the technician to set the laptop's behavior when the lid is closed. By adjusting this setting to prevent the laptop from sleeping, the external monitor will remain active and functional, effectively resolving the employee's issue.
D) Turn on fast startup
While enabling fast startup can improve boot times, it does not have any impact on the behavior of the laptop when the lid is closed. Therefore, this option does not address the sleep issue experienced with the docking station setup.
Conclusion
The most effective solution to prevent the laptop from sleeping when the lid is closed is to configure the lid closing settings, as indicated in option C. All other options either do not provide a solution or would worsen the situation by causing the laptop to enter a power-saving state, thereby making them unsuitable for this specific issue.