Question 75

Call the provider to confirm the test requisition for the patient.

To verify duplicate orders for a patient, it is essential to directly call the provider to confirm the test requisition. This ensures that any ambiguity regarding the orders is resolved accurately and promptly.

A) Confirm with the patient what laboratory work the provider prescribed

While confirming with the patient may provide some information, it is not the most reliable method for verifying duplicate orders. Patients may not have precise knowledge of the requested laboratory tests, which could lead to further confusion.

B) Determine which requisition matches with the patients previous test requisitions

This option may provide some context, but it does not directly address the issue of duplicate orders. Previous requisitions might not be relevant to the current situation, and relying on them could lead to misinterpretation of the intended tests.

C) Draw both orders and discard the incorrect specimen after the order has been clarified

This approach is not advisable as it can lead to unnecessary complications and errors. Drawing both orders could waste resources and potentially compromise patient safety if the wrong specimen is discarded or mismanaged.

D) Call the provider to confirm the test requisition for the patient

This option is the most effective and appropriate method for verifying duplicate orders. By calling the provider, the phlebotomist can obtain clear and authoritative confirmation of which tests are actually required, eliminating any doubt regarding the orders.

Conclusion

Calling the provider to confirm the test requisition is the definitive and correct approach for handling duplicate orders. This ensures clarity and accuracy, preventing potential errors that could arise from relying on patient verification or previous requisitions, or from unnecessary specimen collection. Other options fail to provide the direct resolution needed in such situations.