70. A project is halfway through its execution phase. The quality specifications for the project deliverables are formally accepted. However, a key stakeholder is dissatisfied, stating that the deliverables do not meet the quality specifications.What should the project manager do in this situation?
Answer: C
Review the requirements traceability matrix and conduct inspections.
To address the key stakeholder's dissatisfaction regarding the quality of deliverables, the project manager should review the requirements traceability matrix and conduct inspections. This approach ensures that the project manager thoroughly assesses whether the deliverables indeed meet the accepted quality specifications and identifies any gaps that may exist.
A) Inform the project sponsor of the stakeholder's dissatisfaction.
While informing the project sponsor may be an important step in escalating the issue, it does not directly address the stakeholder's concerns regarding the quality of the deliverables. The project manager should first take action to understand and rectify the quality issues before involving higher management.
B) Notify the stakeholder that arbitration procedures will be followed.
This option suggests a confrontational approach that may escalate tensions rather than seeking a resolution. Arbitration procedures are typically a last resort and do not address the underlying quality concerns at this stage of the project.
C) Review the requirements traceability matrix and conduct inspections.
By reviewing the requirements traceability matrix and conducting inspections, the project manager can ensure that all quality specifications are being met and identify any discrepancies. This proactive measure is essential for resolving the stakeholder's concerns effectively and maintaining project integrity.
D) Document the issue in the issue log and send a report to management.
While documenting the issue is important, simply logging it and reporting to management does not provide an immediate solution to the stakeholder's dissatisfaction. The project manager should first investigate the quality issues before escalating them further.
Conclusion
The most appropriate action for the project manager is to review the requirements traceability matrix and conduct inspections, as this directly addresses the stakeholder's concerns about the quality of the deliverables. Other options either fail to provide a solution or escalate the issue without investigating the root cause, which undermines the project's quality assurance processes.