20. A restaurant always has plenty of staff working during the evening in order to ensure that each of the many expected customers is served promptly. Which scheduling strategy is described?
Answer: A
Scheduling for chase demand
The scheduling strategy described is known as scheduling for chase demand, where a restaurant ensures it has sufficient staff on hand during peak hours to meet the anticipated customer demand effectively.
A) Scheduling for chase demand
This option is correct as it refers to adjusting the number of staff based on the fluctuating demand levels. In this scenario, the restaurant anticipates a high volume of customers during the evening and schedules more staff accordingly to provide timely service.
B) Appointment scheduling
Appointment scheduling is incorrect in this context as it typically involves setting specific times for service or reservations rather than adjusting staffing levels based on expected demand. This strategy does not directly address the need for adequate staffing during busy periods.
C) Reservation scheduling
Reservation scheduling is also incorrect because it focuses on customers making prior arrangements for their dining experience, rather than the restaurant's staffing strategy to accommodate a high number of guests simultaneously. This does not ensure prompt service through adequate staffing.
D) Consumer self-service
Consumer self-service is not applicable here as it involves customers serving themselves rather than relying on staff for service. While it can alleviate some staffing pressures, it does not reflect the proactive staffing strategy described in the question.
Conclusion
In summary, scheduling for chase demand is the appropriate strategy for ensuring sufficient staffing to meet customer needs during peak times. The other options fail to address the proactive staffing adjustments necessary for serving a high volume of customers effectively. This approach optimizes service efficiency and customer satisfaction.