63. A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select two).
Answer: C,E
Windows Backup and Restore and Windows Defender are the appropriate tools to remove malicious software.
Both Windows Backup and Restore and Windows Defender play crucial roles in managing and mitigating the effects of malicious software on a workstation. These tools can help restore the system to a safe state and actively detect and remove threats.
A) Local Network Connection
A local network connection is not a tool for removing malicious software. It merely refers to the connectivity to the network, which does not offer any functionalities for malware detection or removal.
B) User Account Control
User Account Control (UAC) is a security feature that helps prevent unauthorized changes to the operating system. However, it does not provide any means for detecting or removing malicious software, making it an unsuitable choice for this task.
C) Windows Backup and Restore
Windows Backup and Restore allows users to revert their system to a previous state, which can be effective in recovering from malware infections. By restoring files and system settings to a point before the infection occurred, this tool can effectively mitigate the impact of malicious software.
D) Windows Firewall
Windows Firewall is designed to protect the computer by blocking unauthorized access and controlling incoming and outgoing network traffic. However, it does not directly remove malicious software; its primary function is to prevent malware from entering the system rather than addressing existing infections.
E) Windows Defender
Windows Defender is an integrated security solution that provides real-time protection against malware, including detection and removal capabilities. It is a crucial tool for identifying and eliminating malicious software, making it an appropriate choice for the technician to use.
F) Network Packet Analyzer
A network packet analyzer is used for monitoring and analyzing network traffic. While it can help identify suspicious activity, it does not facilitate the removal of malicious software from a workstation. Therefore, it is not suitable for addressing malware infections directly.
Conclusion
In summary, Windows Backup and Restore, along with Windows Defender, are the most effective tools for addressing malicious software infections on a workstation. While the other options serve various security and network functions, they do not provide the necessary capabilities for malware removal, highlighting the importance of using the right tools in cybersecurity situations.