63. A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select two).
Answer: C,E
Windows Backup and Restore and Windows Defender are the tools to use for removing malicious software.
Both Windows Backup and Restore and Windows Defender are essential tools for addressing a workstation infected with malicious software. Windows Defender provides real-time protection against malware, while Windows Backup and Restore can help recover files that may have been compromised.
A) Local Network Connection
A local network connection is primarily used for connecting devices within a network and does not provide any means to detect or remove malicious software. Therefore, it is not a suitable tool for addressing malware infections.
B) User Account Control
User Account Control (UAC) is designed to prevent unauthorized changes to a system by prompting for permission when such changes are attempted. While it enhances security, it does not directly assist in the detection or removal of malicious software.
C) Windows Backup and Restore
Windows Backup and Restore can be utilized to restore the system to a previous state before the malware infection occurred. This helps to recover files and system settings that may have been affected by the malicious software. Its role in recovering compromised data makes it a valuable tool in this scenario.
D) Windows Firewall
Windows Firewall serves to block unauthorized access to the computer and can help prevent malware from communicating with external servers. However, it does not actively remove existing malware from the system, making it ineffective for the task at hand.
E) Windows Defender
Windows Defender is a built-in antivirus tool in Windows operating systems that actively scans for, detects, and removes malicious software. It is specifically designed for this purpose, making it one of the primary tools for a technician addressing malware infections.
F) Network Packet Analyzer
A network packet analyzer is used for monitoring and analyzing network traffic. While it can help identify network-based threats, it does not provide a mechanism for removing malicious software from a workstation.
Conclusion
Windows Backup and Restore and Windows Defender are the most effective tools for dealing with a malware infection. Windows Defender directly targets and removes malicious software, while Windows Backup and Restore aids in recovering compromised files. The other options do not provide the necessary functionality to effectively handle the issue of malware removal.