68. How can leaders effectively handle employees who reveal strong resistance to change?
Answer: B
Leaders can effectively handle employees who reveal strong resistance to change by giving them the choice to adapt to the change or leave the organization.
Providing employees with the option to either adapt to the change or exit the organization allows them to feel a sense of control over their decisions, which can reduce resistance and foster a more adaptable workplace culture.
A) By addressing employee concerns in a blanket e-mail to address individual resistance
This approach is ineffective as it lacks personalization and does not engage employees in a meaningful dialogue. Blanket communications can often lead to feelings of being overlooked and can exacerbate resistance rather than alleviate it.
B) By giving employees the choice to adapt to the change or leave the organization
This option empowers employees by presenting them with a clear choice, which can motivate them to embrace change rather than resist it. By allowing this autonomy, leaders can help foster a more adaptable workforce while also clarifying expectations regarding the change.
C) By publicly encouraging employees' feedback after the plan has been completed
Encouraging feedback after the plan has been finalized may not effectively address initial resistance. This approach can create a perception that employee input is not valued until it is too late, further entrenching resistance rather than mitigating it.
D) By referring them to their supervisor for additional information or concerns
While this option may provide employees with more information, it can also come across as deflective. Simply referring employees to supervisors may not address the root of their resistance and could lead to frustration if they feel their concerns are not being taken seriously.
Conclusion
Option B is the most effective strategy for managing resistance to change, as it empowers employees and encourages them to take ownership of their reactions to the change. In contrast, the other options fail to engage employees meaningfully, often leading to increased resistance rather than resolution. By offering a choice, leaders can foster a more positive environment conducive to change.