2. The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation?
Answer: D
Facilitation and support
The manager was utilizing the facilitation and support approach to change by providing training and resources to help employees adapt to new rules. This method focuses on helping employees overcome obstacles and ensuring they have the necessary tools to succeed.
A) Education and communication
This option is incorrect because while education and communication involve informing employees about the changes and the reasons behind them, it does not encompass the direct provision of resources and training that the manager offered. Facilitation and support specifically focus on aiding employees in making the transition.
B) Negotiation and reward
Negotiation and reward involve bargaining with employees or providing incentives to gain their cooperation during change processes. This approach does not align with the manager's actions, which were centered around providing necessary training and resources rather than negotiating terms or offering rewards.
C) Participation and involvement
Participation and involvement refer to engaging employees in the change process, allowing them to contribute to decision-making. Although this approach can be beneficial, the scenario presented illustrates the manager focusing on support through training rather than actively involving employees in the change process itself.
D) Facilitation and support
This option is correct because it directly aligns with the manager's actions of providing training and resources. Facilitation and support are essential in helping employees navigate the challenges associated with change, ensuring they have the necessary tools to succeed under new rules.
Conclusion
The facilitation and support approach is the most appropriate in this scenario, as it emphasizes the importance of providing employees with the necessary resources and training to adapt to changes effectively. Other options, while relevant in different contexts, do not focus on the vital aspect of equipping employees to handle new challenges, highlighting why they are not suitable choices in this situation.