Question 53

Job rotation has been used in this scenario.

The manager has implemented job rotation by temporarily assigning marketing employees to the sales department. This approach allows employees to gain firsthand experience and insights into customer needs and the sales process.

A) Job specification

Job specification refers to the detailed description of the qualifications, skills, and experience required for a specific job. It does not involve moving employees between departments or roles, making it incorrect in this context.

B) Job rotation

Job rotation involves moving employees between different roles or departments for a set period, allowing them to acquire new skills and perspectives. In this scenario, the marketing employees are rotated into the sales department to enhance their understanding of customer interactions, making this the correct choice.

C) Job description

Job description outlines the responsibilities, duties, and qualifications of a specific position. While important for understanding job roles, it does not pertain to the practice of moving employees across departments, thus it is not applicable here.

D) Job enlargement

Job enlargement involves increasing the number of tasks or responsibilities an employee has within their current role without changing the position. This does not apply to the temporary reassignment of employees to a different department, rendering it incorrect in this scenario.

Conclusion

Job rotation is the most accurate term for the manager's strategy of moving marketing employees to the sales department to broaden their knowledge and skills. The other options—job specification, job description, and job enlargement—do not capture the essence of this practice, as they focus on job details rather than cross-functional work experiences.