Question 16

The Missouri Real Estate Commission investigates complaints that are written and on a form provided by the Commission.

The Commission requires that complaints be documented in writing and submitted using their designated form to ensure a structured and formal process for investigation.

A) Written and on a form provided by the Commission.

This option is correct as it aligns with the Missouri Real Estate Commission's requirements for initiating an investigation. The necessity for a written complaint on a specific form ensures that the process is standardized and that all necessary information is collected.

B) Oral or written and is made by a licensee.

While complaints made by a licensee may be considered, this option is incorrect because the Commission specifically requires that complaints be submitted in writing and on the provided form. Therefore, oral complaints or those not following the specified protocol do not meet the criteria.

C) Oral or written and is made by a member of the public.

This option is incorrect as it does not adhere to the Commission's requirement for written complaints to be submitted on the designated form. Oral complaints, regardless of the source, are not sufficient to trigger an investigation.

D) Oral and involves a dispute between licensees.

This option is also incorrect because it emphasizes oral complaints, which are not accepted by the Commission as a basis for investigation. The requirement for written documentation on the appropriate form is not met here.

Conclusion

The requirement for complaints to be written and submitted on a specific form is critical for the Missouri Real Estate Commission to maintain an organized and effective investigation process. All other options fail to meet these essential criteria, underscoring the importance of following established protocols in regulatory matters.