Question 40

The Missouri Real Estate Commission shall investigate a complaint if it is oral or written and is made by a member of the public.

The Missouri Real Estate Commission is obligated to investigate complaints that are submitted by members of the public, regardless of whether these complaints are oral or written.

A) written and on a form provided by the Commission.

While written complaints are important, the stipulation that they must be on a specific form provided by the Commission is not a requirement for initiating an investigation. Therefore, this option is not correct.

B) oral or written and is made by a licensee.

Complaints made by licensees, while valid, do not trigger the investigative obligation of the Missouri Real Estate Commission. The focus of the investigation must be on complaints made by members of the public, making this option incorrect.

C) oral or written and is made by a member of the public.

This is the correct answer. The Missouri Real Estate Commission is mandated to investigate complaints that are made by members of the public, whether those complaints are presented orally or in writing. This ensures accountability and protection for consumers.

D) oral and involves a dispute between licensees.

Disputes solely between licensees do not fall under the investigative responsibilities of the Commission unless a member of the public is involved in the complaint. Thus, this option does not meet the criteria for investigation.

Conclusion

The correct answer is C because it accurately reflects the requirement that complaints must be made by members of the public for the Missouri Real Estate Commission to initiate an investigation. Options A, B, and D fail to meet this criterion, thus confirming that C is the only valid choice for initiating a complaint investigation.