23. Which conflict resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Answer: B
Confrontation and smoothing are effective conflict resolution techniques a manager might use.
These techniques allow a manager to address the source of conflict directly while also promoting a harmonious environment through smoothing tensions.
A) Satisfying goals and roughing
Satisfying goals does not directly address conflict resolution, as it focuses on fulfilling individual objectives rather than resolving disputes. Roughing, which implies a more aggressive approach, tends to escalate rather than mitigate conflict, making this combination ineffective for controlling dysfunctional conflict.
B) Confrontation and smoothing
Confrontation allows the manager to directly tackle the issues at hand, facilitating open communication and addressing the root causes of conflict. Smoothing, on the other hand, helps to ease tensions and promote cooperation, making this combination a balanced and effective strategy for managing conflict constructively.
C) Roughing and confrontation
While confrontation can be useful, the concept of roughing suggests a combative approach that may exacerbate conflict rather than resolve it. This combination is likely to lead to increased tension and dysfunction, undermining conflict resolution efforts.
D) Compromise and superordinate goals
Compromise can be an effective strategy, but it may not always address the underlying issues causing conflict. Superordinate goals, which involve aligning conflicting parties towards a shared objective, can be effective but may require more strategic planning than simply compromising. Therefore, this option lacks the directness and balance provided by confrontation and smoothing.
Conclusion
Confrontation and smoothing are the most effective techniques for managing dysfunctional conflict, as they allow for direct engagement with the issues while also fostering a collaborative atmosphere. Other options either miss the mark on addressing conflicts directly or rely on methods that may escalate tensions, making them less suitable for effective conflict resolution.