Question 5

Mr. Garcia requests a partial refund if he does not receive the remainder of the order by the end of the week.

In the extract, Mr. Garcia expresses concern over receiving only 250 units of the 500 he ordered. He clearly states that if the remaining units do not arrive by the end of the business week, he will request a refund for half of the agreed payment.

A) Mr. Garcia requests that Mr. Wilson pay for the event this coming Saturday because the order was not shipped.

This option misrepresents the situation. Mr. Garcia is not asking Mr. Wilson to pay for the event; rather, he is addressing the shortfall in the order and the potential need for a refund if the full order is not received.

B) Mr. Garcia first ordered 250 units of pebbles from Mr. Wilson, but now he needs a total of 500 before the end of the week.

This statement is misleading as it implies that Mr. Garcia originally ordered 250 units, when in fact he ordered 500 units but only received 250. This option fails to accurately represent the details of the order.

C) Mr. Garcia requests a partial refund if he does not receive the remainder of the order by the end of the week.

This option accurately captures a key point of the extract. Mr. Garcia clearly states that he will request a refund for half of the payment if the remaining units do not arrive by the end of the week, aligning perfectly with his expressed concerns.

D) Mr. Garcia demands a refund from Mr. Wilson's company because of poor customer service.

This option inaccurately portrays Mr. Garcia's tone and intention. While he does mention a refund, it is conditional upon the non-arrival of the remaining units, rather than a blanket demand based on poor service.

Conclusion

Option C is the only choice that accurately reflects Mr. Garcia’s position regarding the order and the potential for a refund. The other options either misinterpret the original order details or mischaracterize Mr. Garcia's requests and tone, failing to capture the essence of his communication.