61. A cross-functional team is working with a vendor to develop and implement information system policies in response to the growing use of customer information and networking within business operations. The team is currently addressing concerns about information system equipment malfunctions. Within type of controls should this team create?
Answer: D
The team should create Computer operations controls.
Computer operations controls are essential for addressing concerns about information system equipment malfunctions, as they ensure the proper functioning and management of the systems involved in business operations.
A) Software
Software controls focus on the applications and programs used within an information system. While they are important for ensuring that software functions correctly, they do not directly address the malfunctioning of hardware or equipment, which is the primary concern in this scenario.
B) Data security
Data security controls are designed to protect information from unauthorized access and breaches. Although vital for safeguarding customer information, they do not specifically tackle issues related to equipment malfunctions in the operational context described.
C) Hardware
Hardware controls relate to the physical components of the information system. While they might seem relevant, they do not encompass the broader operational practices needed to manage and mitigate malfunctions effectively. The focus should be on the operations surrounding the hardware rather than the hardware itself.
D) Computer operations
Computer operations controls are critical for ensuring that the information system functions smoothly and efficiently. These controls encompass procedures for managing hardware and software interactions, which is key to addressing the concerns about equipment malfunctions raised by the team.
Conclusion
The focus on Computer operations controls is crucial as they directly relate to managing and mitigating equipment malfunctions within the information system. This option effectively encompasses the necessary operational practices to ensure reliability and efficiency, while the other options either address different aspects of information systems or fail to directly tackle the problem at hand.