77. A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent network issues and often has to be restarted to restore functionality. The computer operates correctly if the application is not running. Which of the following should the technician do next to troubleshoot the issue? (Select two).
Answer: B,E
Research the requirements of the application and check the Event Viewer logs.
To troubleshoot the issue effectively, the technician should research the requirements of the CAD application to ensure the computer meets the necessary specifications and check the Event Viewer logs for any relevant errors or warnings that could indicate the cause of the problems.
A) Replace the video card.
Replacing the video card may not address the issue effectively since the computer operates correctly when the CAD application is not running. This suggests that the software itself, rather than the hardware, is likely causing the performance issues, making this option less relevant for the current troubleshooting process.
B) Research the requirements of the application.
Researching the requirements of the application is essential as it helps determine if the computer's hardware meets the specifications needed for optimal performance. If the system does not meet these requirements, it can lead to slow performance and other operational issues, thus making this option a crucial step in troubleshooting.
C) Install a new case fan.
Installing a new case fan may improve cooling but does not directly address the performance issues caused by the CAD application. Since the symptoms are primarily related to the software's performance rather than thermal issues, this option is unlikely to resolve the problem.
D) Run `chkdsk` on the HDD.
Running `chkdsk` could help identify disk-related issues, but given that the computer works fine when the CAD application is not running, it may not be the most relevant step to take. This option is more applicable to troubleshooting hard drive errors rather than software performance issues, making it less effective in this scenario.
E) Check the Event Viewer logs.
Checking the Event Viewer logs is a vital step as it provides insights into any errors or warnings related to the CAD application or the system's performance. This can help pinpoint specific issues that may be affecting the application's functionality, making it an important part of the troubleshooting process.
F) Reinstall the application.
Reinstalling the application could potentially resolve some issues, but it should come after determining whether the computer meets the software's requirements and checking for any logged errors. Without first addressing these factors, simply reinstalling may not effectively troubleshoot the underlying problems.
Conclusion
Both researching the application's requirements and checking the Event Viewer logs are critical steps in troubleshooting the performance issues experienced by the user. These actions help identify whether the hardware is sufficient for the software and reveal any errors that could impact functionality, thereby addressing the root cause of the problem more effectively than the other options presented.