77. A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent network issues and often has to be restarted to restore functionality. The computer operates correctly if the application is not running. Which of the following should the technician do next to troubleshoot the issue? (Select two).
Answer: B,E
Research the requirements of the application and check the Event Viewer logs.
To troubleshoot the issue effectively, the technician should first research the requirements of the CAD application to ensure the computer meets its specifications. Additionally, checking the Event Viewer logs can provide insights into any errors or warnings related to the application, helping to identify the source of the performance issues.
A) Replace the video card.
Replacing the video card may not address the performance issues if the CAD program is simply exceeding the system requirements or if other factors are causing the slowdown. Without confirming that the video card is the specific problem, this action might not be justified.
B) Research the requirements of the application.
This option is crucial as it allows the technician to verify if the computer has the necessary hardware and software specifications to run the CAD program efficiently. Understanding these requirements can help diagnose whether the system is underpowered or incompatible.
C) Install a new case fan.
While improving cooling can enhance system performance, installing a new case fan may not resolve the specific problems associated with the CAD program. The symptoms described suggest a software or compatibility issue rather than a thermal problem.
D) Run `chkdsk` on the HDD.
Running `chkdsk` can help identify and fix disk errors, but it may not be relevant to the CAD program's performance issues. Since the computer operates correctly when the application is not running, the problem likely relates to application compatibility or system requirements rather than disk integrity.
E) Check the Event Viewer logs.
This option is important for diagnosing errors or warnings that may be occurring when the CAD application is in use. The Event Viewer can provide critical information that helps pinpoint the cause of the intermittent network issues and the slowdown.
F) Reinstall the application.
Reinstalling the application might help if it was improperly installed or corrupted. However, it is essential first to understand if the system meets the application's requirements or if there are other underlying issues before taking this step.
Conclusion
Researching the CAD application's requirements and checking the Event Viewer logs are the most effective next steps in troubleshooting the computer's performance issues. These actions provide a foundation for understanding the root cause of the problem, whereas the other options do not directly address the symptoms experienced by the user.