Question 14

Chee should remind the other team members to avoid blaming and finger-pointing.

In managing the conflict, Chee should focus on fostering a positive team dynamic by encouraging members to avoid placing blame on one another. This approach can help maintain morale and facilitate constructive dialogue.

A) Tell Kelly that she needs to be more reliable.

This option is not effective because it places undue pressure on Kelly and could lead to defensiveness among the team. Rather than addressing the conflict constructively, it may exacerbate tensions by singling out one individual for their perceived shortcomings.

B) Remind the other team members to avoid blaming and finger-pointing.

This option is correct as it promotes a collaborative atmosphere where team members can address issues without fear of being criticized. By focusing on collective problem-solving rather than assigning blame, the team is more likely to work together effectively and resolve the underlying conflict.

C) Remind the other team members to set aside biases.

While this suggestion has merit, it does not directly address the immediate conflict at hand. Setting aside biases is important for team dynamics, but without a focus on avoiding blame, it may not effectively resolve the current tensions within the team.

D) Tell Kelly that she needs to be clear about expectations.

This response shifts the responsibility onto Kelly without addressing the broader team dynamics. While clarity in expectations is essential, it does not tackle the root cause of the conflict or promote a cohesive team environment.

Conclusion

The most effective way for Chee to manage the conflict is to remind team members to avoid blaming and finger-pointing, as this fosters a supportive atmosphere conducive to resolution. Options A, C, and D either place undue focus on individuals or do not directly address the conflict's nature, thereby failing to promote a collaborative approach needed for effective conflict management.