Question 13

Morgan is using paraphrasing as an active listening skill.

By asking Jordan if he is having trouble with the course material, Morgan demonstrates paraphrasing. This skill involves restating or summarizing what the speaker has said to confirm understanding and encourage further dialogue.

A) Preparing

Preparing is not the appropriate skill in this context, as it refers to the act of getting ready to listen or engage in conversation, rather than actively responding to what the speaker has communicated. Morgan's question shows she is already engaged in the conversation rather than just preparing for it.

B) Empathizing

While empathizing involves understanding and sharing the feelings of another, Morgan's response specifically reflects her attempt to clarify Jordan's message rather than express shared feelings. Therefore, this option does not accurately describe the skill she is using in this situation.

C) Paraphrasing

Paraphrasing is the correct choice, as Morgan effectively summarizes Jordan's struggles by rephrasing his concerns into a question. This technique not only demonstrates her understanding but also invites Jordan to elaborate, reinforcing the active listening process.

D) Regulating self-talk

Regulating self-talk involves managing one's internal dialogue to remain focused and attentive during a conversation. Although it is an important skill for effective listening, it does not pertain directly to the response Morgan gave to Jordan, making it an incorrect choice in this context.

Conclusion

Morgan's use of paraphrasing is a clear demonstration of active listening, as it confirms her understanding of Jordan's struggles and encourages him to share more. The other options either describe different aspects of communication or do not apply to the scenario, reinforcing that paraphrasing is the most accurate representation of the skill being utilized.