Question 42

Acknowledge the team's concern and take their questions to his managers and ask for more information

The leader should acknowledge the team's concerns and take their questions to management for further clarification. This approach demonstrates an understanding of the team's feelings and promotes open communication.

A) Acknowledge the team's concern and take their questions to his managers and ask for more information

This option is correct because it addresses the team's resistance by validating their concerns. By taking their questions to management, the leader shows that he values their input and is willing to seek answers, which can help alleviate uncertainty and build trust within the team.

B) Organize a change-planning group and ask the team members to formulate a plan for making the change

While this option encourages team involvement, it may not be the most effective initial response to the team's resistance. The team is questioning the change itself rather than how to implement it, so shifting focus to planning could overlook their immediate concerns and lead to further frustration.

C) Meet with the team members individually and let them know that if they are not happy with the change, they can seek a different position outside of the team

This option is inappropriate as it dismisses the team's concerns and encourages a negative atmosphere. Threatening team members with the prospect of leaving does not foster collaboration or address the underlying issues causing their resistance.

D) Tell the team members that the reason for the change is not important, what is important is that they follow the directives they have been given

This response is ineffective and counterproductive. Dismissing the team's questions and concerns can lead to resentment and disengagement, undermining team morale and productivity. Effective leadership requires addressing concerns rather than minimizing them.

Conclusion

The chosen answer, acknowledging the team's concerns and seeking more information from management, is the most appropriate response to the resistance. It validates the team's feelings, fosters open communication, and demonstrates a commitment to addressing their questions, while all other options either dismiss the team's concerns or create a negative working environment.