Question 21

The average wait time was higher than expected.

Descriptive statistics were applied to assess the average wait time, which was found to be higher than anticipated. This analysis likely prompted the development of a new patient portal to improve efficiency and customer experience.

A) Online refill requests need to be authenticated…

This option does not directly relate to the application of descriptive statistics. While authentication may be an operational necessity for online refill requests, it does not provide insight into patient wait times or overall service efficiency.

B) The average number of patients had increased…

While this option discusses a change in patient volume, it does not specifically address how descriptive statistics were used to evaluate wait times. The focus on the average number of patients does not directly link to the complaints being addressed through the new patient portal.

C) The average wait time was higher than expected…

This statement accurately reflects the application of descriptive statistics in evaluating the pharmacy's performance. By determining that the average wait time exceeded expectations, the administrator can identify a specific area needing improvement, which justifies the development of a new patient portal.

D) Customer satisfaction was below expected…

Although customer satisfaction is an important metric, this choice does not provide direct evidence of how descriptive statistics were applied in the context of the complaints. It lacks specificity regarding wait times, which were the primary concern leading to the new portal's development.

Conclusion

The correct answer highlights the use of descriptive statistics to identify a specific issue—excessive wait times—that warranted the creation of a new patient portal. Options A, B, and D either miss the focus on wait times or fail to demonstrate the application of statistical analysis effectively. Thus, C stands out as the definitive answer illustrating the rationale behind the administrator's decision.